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CUSTOMER SERVICE
CONTACT CENTER

A person who experienced lousy customer service will share the experience with more than

15 people​

Current environment

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What is CAP?

It is a professional team in continuous training that will offer the best customer service experience in every interaction with your users.

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CAP Vision

360

Multi-channel customer service that places the customer at the center of the strategy

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FINANCIAL INSTITUTIONS

  • Segmentation​

  • Customer service​

  • Debt Collection​

  • Campaigns​

  • Opinion

TECHNOLOGY COMPANY
OR SUPPORT

  • Technical service desk​

  • Support level 1, 2, 3 ​

  • Help Desk

COMPANY, PRODUCTS
AND SERVICES

  • Digital Concierge​

  • Community Manager​

  • Marketing​

  • Social media

SALES SERVICE

  • Pre-sales​

  • Sales​

  • Profiling​

  • After-sales

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Framework
CAP

Service strategy

INBOUND

PERSONALIZED CUSTOMER SERVICE CENTER

SOCIAL NETWORKS + MKT

BUSINESS INTELLIGENCE

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Safety practices

Recruitment of reliable

and agents​

Call recording​

Confidentiality agreements

Safety management processes and methodologies

Alignment with international data privacy regulations

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Safeguarding of corporate, sensitive, private or personal information through these policies:

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Clean desktop

Clean screen

Access control

Perimeter protection

Open area

Private zone

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